We know the work of each colleague is key to bringing inspiration and joy to our customers. This is integral to the success of A Bold New Chapter.

Our Colleagues

We strive to be the preferred employer across our brands through our passion and commitment to colleagues, customers and communities. Investing in the development, engagement and well-being of colleagues enables us to attract and retain top talent to meet the evolving needs of our customers and positively impact our business.

Our colleagues are at the center of our culture, which is a competitive advantage and sets the tone for how we serve and support our customers, our communities and each other. We know each person is unique, so we respect and invest in each individual to create opportunities for growth and engagement.

Diversity, Equity & Inclusion

people Diversity Equity & Inclusion

At Macy’s, Inc., our mission is to embed Diversity, Equity & Inclusion (DE&I) into how we think, act and operate. We believe DE&I enhances our company culture and improves our ability to better deliver on our Bold New Chapter strategy.

We are focused on cultivating an inclusive and welcoming environment for all our customers, colleagues, suppliers and communities to make meaningful connections and drive long-term growth and value.

Our DE&I programs are organized into five interconnected focus areas:

Customers

Customers

We are committed to providing a shopping experience where all customers are welcomed, accepted and respected. By cultivating an inclusive environment and treating our customers with dignity, respect and kindness, we believe we help drive our success.

The Customer Bill of Rights

Colleagues

At Macy’s, Inc., we believe better business decisions and greater innovation come from respecting and empowering individuals, which strengthens our ability to deliver on our Bold New Chapter strategy, serve our broad customer base and develop untapped customer markets.

Colleagues
Suppliers

Suppliers

We are focused on increasing supply chain resiliency within our business, offering compelling products and services our customers want, conducting business with and in the communities, we serve and engaging in new markets. Curating a broad ecosystem of suppliers, enables us to offer our customers differentiated products, services and newness, which is key to delivering on A Bold New Chapter.

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Community

The communities and customers we serve are essential to the success of the company. Guided by Mission Every One, we work with more than 30 community partners to identify and activate opportunities for positive impact in the communities in which we operate.

We leverage our unique position as a trusted national retailer to develop programs that support our customers and our colleagues.

Community
Marketing

Marketing

At Macy’s, Inc., we aim to be a culturally fluent organization that consistently and genuinely reflects our customers through our marketing. We embrace and express cultural fluency and champion brands within imagery, messages and experiences. Whether through iconic events or our product assortment, we aim to reflect our customer base and the communities we serve by showcasing a broad array of talent, creators and designers.