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“Our approach to DE&I is guided by the idea that everything we do will be with the spirit and requirement of action, transparency and accountability. That is the lens through which we evaluate our progress.”

Shawn Outler, Chief Diversity, Equity & Inclusion Officer

Our Focus Areas

Reflecting the full spectrum of diversity at all levels of our organization

We are building a workforce that represents all the communities we serve. We’re doing this by creating structural changes, practices, and processes that foster equity, opportunity, and a culture of belonging. Colleague Resource Groups are colleague-led, and aligned around a common identification or interest. These resource groups provide an opportunity for colleagues to experience connection, achieve belonging, and develop leadership skills.

Leadership programs

We invest in our colleagues at every stage of their career journeys, helping them chart a course and gain the skills, knowledge and experience they need to fulfill their professional and financial goals. We are focused on stemming mid-career attrition of ethnically diverse talent and accelerating the momentum of top talent.

Colleague Representation

Starting in 2022, Macy’s, Inc. began sharing our Federal Employer Information Report EEO-1 Component 1, which reflects our U.S. employees. This reporting will follow disclosure guidelines and align to federally mandated job categories that might not align with our organizational structure. Please refer to our DE&I Annual Report to learn more about about our goals and how we measure progress against them.

Download Report
Ensuring every customer is welcomed, accepted and respected

We are building a culture that ensures our vision, actions, and product offerings are inclusive of all customer dimensions across all channels. We’re committed to providing a shopping experience that treats customers with dignity, respect, and kindness so that everyone is authentically seen and valued.

The Customer Bill of Rights 2022 Human Capital Report
Driving growth with underrepresented suppliers

Our mission is to offer an ecosystem that will support those who have been underrepresented historically to create meaningful and sustainable impact. We are working to support and develop diverse suppliers at varying points along the DE&I journey. We have taken a holistic approach to offer a unique set of programs, solutions and outcomes to meet our broad network of suppliers.

Diverse- and Women-Owned Suppliers The Workshop at Macy's S.P.U.R. Pathways
Creating impact through community relationships that reflect our goals and values

We strive to foster impactful relationships with all of our organizational partners who are focused on social justice, workforce development, economic development, and education opportunities for underrepresented youth.

Social Impact

Consistently and genuinely reflecting the full spectrum of our customers

Our marketing team continues to focus on important issues like positive representation in media, embracing and expressing cultural fluency, championing diverse-owned brands, and reaching more cultural groups through content, context, and media.

As customer demand increases, we will continue to proudly demonstrate and affirm our commitment to a welcoming, accepting, inclusive, and respectful environment for all who shop with us.

DE&I Impact by the Numbers


Colleague Resource Groups available


purchased from diverse-owned businesses


donated to organizations with DE&I-explicit missions

As of FY2022

We challenge ourselves to accelerate our progress—to take more action, to hold ourselves accountable, and to be even more transparent.

Awards and Honors

HRCF - Best places to work for LGBTQ Equality Award100% corporate equality index
2022 NBIC Best of the Best Corporations for Inclusion Award
for Women's Business Enterprises - America's Top Corporations - Gold Award
2022-2023 Business Equality Excellence Award. Demonstrated inclusion of LGBTQ+ employees, suppliers, consumers and partners in business

Contact Us

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