Diversity, Equity & Inclusion

We prioritize and support the well-being of our colleagues—because when we take care of our colleagues, they take care of our customers. We have built a performance-driven culture that encourages lifelong learning and empowers our colleagues to be leaders, regardless of title or function.

View Our Human Capital Report

Diversity, Equity & Inclusion

We are committed to building a workforce that represents the communities we serve at all levels and to cultivating a culture of belonging. We actively promote an inclusive and welcoming environment for all of our colleagues and customers.


Reflect the full spectrum of diversity at all levels of our workforce.

At Macy’s, Inc. we cultivate a workplace rooted in equality; where all colleagues have the opportunity to connect, grow and thrive. We foster an environment where colleagues are able to experience connection, achieve belonging, and build community. People and culture are our greatest assets.


Welcome, accept and respect every one of our customers.

Our Customer Bill of Rights is our declaration for how we will treat all customers. A copy of the Customer Bill of Rights is visibly posted in all Macy’s and Bloomingdale’s stores. It reinforces that discrimination, unreasonable searches, and profiling will not be tolerated.


Drive growth with under-represented suppliers.

Our Retail and Non-retail Supplier Diversity Program is designed to drive economic impact within communities we serve.

Incorporating ethnically diverse-, women-, veteran- and LGBTQ-owned businesses into our business strategies, ensures we meet the diverse needs of all of our customers. We understand that advancing the growth of underrepresented suppliers is essential to the future our business and creating sustainable economic impact within our communities.

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Drive impact through community relationships that reflect our goals and values.

Our commitment to drive economic growth while reinforcing social good, is reflected in the strong partnerships we have built within the communities we serve. Our impact areas include; economic development, education, social justice, and workforce. We are proud of the impact we’ve made, and vow to continue to live up to our values.


Consistently and genuinely reflect all our customers.

We value and recognize that we serve a diverse customer base. Our goal is to reflect all aspects of our customer in our marketing including but not limited to gender/gender identity, ethnicity, age, size, and differently-abled. The rich diversity of our customer is our competitive advantage.

Equal Employment Opportunity Rights

Starting in 2022, Macy’s, Inc. began sharing our Federal Employer Information Report EEO-1 Component 1, which reflects our U.S. employees. This reporting will follow disclosure guidelines and align to federally mandated job categories that might not align with our organization structure. Please refer to the Diversity, Equity & Inclusion of our Human Capital Report to learn more about our DE&I goals and how we measure progress against them.

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Talent Acquisition, Learning and Development

We invest in colleagues at every stage of their career journeys, helping them chart a course and gain the skills, knowledge and experience they need to fulfill their professional and financial goals. We are focused on stemming mid-career attrition of ethnically diverse talent and accelerate the momentum of top talent.

Extensive current and future leadership training

First-time people leader development

We support people leaders in the transition from being an individual contributor and being more task-focused to leading a team and driving results through others.

Ongoing people leader development

We offer relevant, curated learning experiences informed by the current climate and organizational strategies.

Top talent development

We provide targeted, immersive experiences that include formal education, coaching, assessments and mentoring to accelerate development and momentum of top talent.

Strategic assignments and development experiences

We know there is no better teacher than experience, so we identify meaningful stretch assignments and exposures for top talent across the enterprise as part of our annual talent review process.

Executive Development Programs

Macy’s and Bloomingdale’s Executive Development Programs (EDP) offer immersive, hands-on learning experiences for recent college graduates from top universities across the U.S. to jump start a career in retail, with specialization in technology, digital, stores, merchandising, planning, human resources and credit and customer service.

Shooting Stars Program

Bluemercury’s Shooting Stars is a six-month mentorship program that aims to assist full-time colleagues achieving their goals and full potential. The program focuses on empowering mentees to own their journey by creating a development plan, becoming an inclusive leader and leveraging resources to support their career aspirations.

View Our 2021 Human Capital Report

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