Diversity, Equity & Inclusion

We prioritize and support the well-being of our colleagues—because when we take care of our colleagues, they take care of our customers. We have built a performance-driven culture that encourages lifelong learning and empowers our colleagues to be leaders, regardless of title or function.

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Diversity, Equity & Inclusion

We are committed to building a workforce that represents the communities we serve at all levels and to cultivating a culture of belonging. We actively promote an inclusive and welcoming environment for all of our colleagues and customers.


Reflect the full spectrum of diversity at all levels of our workforce.

We are building a workforce that reflects our customers and communities and nurtures a culture of belonging. We believe that by empowering our colleagues to express their individuality, we will more effectively serve our customers and make better business decisions.


Ensure every customer is welcomed, accepted and respected

We welcome, accept and respect every customer and are equally dedicated to creating a shopping experience that is inclusive and free from bias as we are to reinforcing our policy prohibiting profiling. In 2019, Macy’s launched a unified Customer Bill of Rights (CBOR) across all of our Macy’s and Bloomingdale’s stores as a new standard of how we will treat everyone who engages with our brand. The CBOR is visibly posted in our stores and reinforces that discrimination, unreasonable searches and profiling will not be tolerated. We take an active role in quickly addressing and resolving any concerns.


Drive growth with under-represented suppliers.

Our Retail and Non-retail Supplier Diversity Program is designed to drive economic impact within communities we serve.

Incorporating ethnically diverse-, women-, veteran- and LGBTQ-owned businesses into our business strategies, ensures we meet the diverse needs of all of our customers. We understand that advancing the growth of underrepresented suppliers is essential to the future our business and creating sustainable economic impact within our communities.

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Drive impact through community relationships that reflect our goals and values.

Our commitment to drive economic growth while reinforcing social good, is reflected in the strong partnerships we have built within the communities we serve. Our impact areas include; economic development, education, social justice, and workforce. We are proud of the impact we’ve made, and vow to continue to live up to our values.


Consistently and genuinely reflect the full spectrum of our customers.

We are committed to bringing more diversity to the fashion retail industry by shining a spotlight on brands, products and creators of all backgrounds. By leveraging the scale and reach of our marketing platform, we proudly reaffirm and demonstrate our commitment to a welcoming, accepting, inclusive and respectful environment for all who shop with us. Our marketing initiatives aim to reflect the full spectrum of our customer base; reach all cultural groups with relevance through content, context and media; and bring greater cultural fluency to our brand activations.

Equal Employment Opportunity Rights

Starting in 2022, Macy’s, Inc. began sharing our Federal Employer Information Report EEO-1 Component 1, which reflects our U.S. employees. This reporting will follow disclosure guidelines and align to federally mandated job categories that might not align with our organization structure. Please refer to the Diversity, Equity & Inclusion of our Human Capital Report to learn more about our DE&I goals and how we measure progress against them.

2019   2020   2021

View Our 2021 Human Capital Report

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