Macy’s health and safety standards align with The Centers for Disease Control and Prevention (CDC) guidelines and local orders for all locations. Practices are adjusted to reflect any updates issued by the CDC or local governments as stores reopen.
In line with CDC recommendations, we are taking steps to help mitigate the spread of COVID-19 to our colleagues and customers. These measures include conducting daily wellness checks and providing protective equipment like masks and gloves.
When a colleague arrives at work, store leaders will ask a series of questions. These questions intend to confirm each colleague is currently free from any flu-like symptoms, and that they have not had close and prolonged contact with someone who was lab-confirmed to have COVID-19 in the past 14 days
On their first day back in the store, colleagues will be provided with company-issued cloth masks which they are required to wear at all times. If processing multiple goods or interacting with customers at high traffic registers, gloves will be provided. All colleagues will have access to hand sanitizer throughout the store.
It is also important that our stores facilitate a safe environment when they are not on the selling floor. This means implementing safety standards for our back of house operations.
Reconfiguring Back of House Areas
There are back of house areas within our stores where we will reconfigure the space to allow for safe practices and social distancing. All locations will be adjusting employee lounges and back of store rooms.
Protective plexiglass shields have been installed at points of sale where social distancing cannot occur.
Enhanced Workstation Cleaning
Enhanced cleaning practices have been implemented around frequently touched areas like signature pads and shared equipment, including use of hand sanitizer and wipes.
High Touchpoint Cleaning
Frequently visited locations will be cleaned more regularly and visibly. This includes elevators, escalators, bathrooms, fitting rooms, breakrooms, and frequently touched surfaces like caselines and points of sale.
Everyone in our store is encouraged to practice good hygiene and maintain a six-foot physical distance from others to reduce the spread of illness.
These actions will help customers and colleagues keep a safe distance:
Social distancing guidelines are visible throughout the store. Key reminders are placed in queue lines, and occupancy guidelines are enforced.
Hand Sanitizer Stations
Sanitizer depots have been installed in frequently visited locations throughout the store. This includes entrances, escalators, elevators, and points of sale.
Macy's Beauty will be temporarily offering No Touch consultations and suspending all customer applications and spa-like services. Enhanced hygiene and cleaning procedures are in place to protect our customers and colleagues, including having testers available for customer viewing only.
All customers must use hand sanitizer prior to trying on jewelry or watches.
Returns and Fitting Rooms
Customer returns in saleable condition, and any item that comes out of the fitting room, will not be immediately put back on the selling floor. Items will be held aside in a separate Return Collection Depot for 24 hours before being returned to the sales floor.
In addition to supporting physical distancing and heightened cleaning in our stores, we are taking steps to provide alternative shopping opportunities for our customers to continue shopping with us.
We are now offering customers contact-less curbside pickup in most of our locations