Our Culture

At Macy’s, Inc., our culture is key to our success. We believe that what we do and how we do it are equally important. Creating a culture of shared expectations helps our organization deliver on our promises to stakeholders. In 2018, we updated our values and behaviors to better align with our vision for the organization. Simply, clearly, and powerfully, they describe how to live our values and follow our vision. This work is so important that we invest in training for all colleagues in these areas. As a result, colleagues are engaged and motivated to win in the competitive retail landscape

Macy’s, Inc. Human Capital Report

Our Values and Behaviors

What Guides Us: Our Values

Acceptance

Embracing differences, appreciating similarities, and welcoming all. We encourage, support and celebrate the diversity of our customers, our colleagues and our communities.

Integrity

Acting with the highest ethical standards and nurturing a speak-up environment. It guides each of our actions - with one another, our customers, and our partners.

Respect

Building strong and trustful relationships - between one another, between our colleagues and the company, and with our partners and stakeholders. We treat people with fairness and are committed to honest communications.

Giving Back

Understanding the role we play in our communities and living up to our commitments. We value building strong relationships within our stores, in the workplace, and in the communities we serve.

How We Get it Done: Our Behaviors

Commit To Win

We must win with the customer and consider her in all decisions. We are passionate and competitive. We are demanding of ourselves, proud and humble to be part of a winning team. We commit to acting with speed and agility. We own our business and results.

Build Trust

Trust is at the heart of any meaningful partnership – both inside the company and with our business partners. We do what we say we will do. We are transparent. We collaborate and place trust in our colleagues willingly. We listen, learn, and root for one another.

Own Your Role

Every job matters and each of us plays a unique part in our company’s success. We are clear and accountable to the responsibilities of our role. We seize every opportunity to make our team successful. We are quick to make decisions, learn from mistakes, and understand how to be of service to others.

Get Better Every Day

We continually improve ourselves and develop our teams. We work in service to one another and to our customers. We welcome feedback and learn from it. We are curious and look beyond our walls for inspiration and ideas. We are optimistic and resilient.

Making Colleagues’ Voices Heard

We encourage colleagues to share feedback that will help us measure engagement and understand how they are feeling about our culture. For example, our recurring Culture Pulse surveys have contributed to our progress by helping identify the areas where we are doing well and growth opportunities, focused on our colleagues and People Leaders. We use these engagement metrics and survey results to hold our leaders accountable and help them develop their leadership capabilities.

Celebrating Our National Heritage

Macy's is proudly America's Department Store. Our customers and colleagues come from all walks of life, reflecting the full spectrum of the American experience. For more than 160 years, we have served generations at every stage of their lives. We are proud of our heritage and the unique role we play in American culture and tradition. We celebrate occasions big and small, creating decades of memorable experiences through Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances.

We’re embedded in the communities where we live and work, and show up in times of need. Learn more about how we serve our communities.