Our mission is to embed diversity and inclusion into how we think, act, and operate.
We are strongest when we are representative of the many communities we serve. In 2018, we laid out a bold vision to advance diversity in all aspects of our organization. We identified five focus areas and set specific performance objectives for each. We revitalized the Macy’s Diversity & Inclusion Business Council, which is co-chaired by our CEO and our chief diversity officer and includes representatives from all areas of the company.
At Macy’s Inc. we cultivate a workplace rooted in equality; where all colleagues have the opportunity to connect, grow and thrive. We foster an environment where colleagues are able to experience connection, achieve belonging, and build community. People and culture are our greatest assets.
Our Customer Bill of Rights is our declaration for how we will treat all customers. A copy of the Customer Bill of Rights is visibly posted in all Macy’s and Bloomingdale’s stores. It reinforces that discrimination, unreasonable searches, and profiling will not be tolerated.
Our Retail and Non-retail Supplier Diversity Program is designed to drive economic impact within communities we serve.
Incorporating ethnically diverse-, women-, veteran- and LGBTQ-owned businesses into our business strategies, ensures we meet the diverse needs of all of our customers. We understand that advancing the growth of underrepresented suppliers is essential to the future our business and creating sustainable economic impact within our communities.Learn More
Our commitment to drive economic growth while reinforcing social good, is reflected in the strong partnerships we have built within the communities we serve. Our impact areas include; economic development, education, social justice, and workforce. We are proud of the impact we’ve made, and vow to continue to live up to our values.
We value and recognize that we serve a diverse customer base. Our goal is to reflect all aspects of our customer in our marketing including but not limited to; gender/gender identity, ethnicity, age, size, and differently-abled. The rich diversity of our customer is our competitive advantage.
In 2019, we launched MOSAIC, a leadership program designed to accelerate the development of top talent and increase ethnic diversity at the senior levels. This is one action we are taking to achieve our goal of 30% ethnic diversity at the senior director level and above by 2025. To ensure that we meet our goal, we have performance metrics and track progress.
Each year Macy’s helps high-potential women and ethnically diverse entrepreneurs grow their businesses through The Workshop at Macy’s, an intensive four-and-a half day workshop. This business development program equips participants with a new perspective on how to create effective, large-scale supplier relationships. To obtain one of the coveted openings in the annual event, applicants must apply and undergo an in-depth selection process by The Workshop at Macy’s team. In 2019, we expanded this program by increasing the class size, identifying new funding sources and partners, and redeveloping curriculum to meet participants where they are in the business development process. Since we launched the program in 2011 more than 125 businesses have graduated and, as a result, we have tapped into new retail suppliers that appeal to our diverse customer base. We will continue to grow The Workshop at Macy’s to contribute to our communities and foster economic inclusion.Learn More