Terry J. Lundgren
Chairman and Chief Executive Officer
Terry Lundgren is chairman and chief executive officer of Macy’s, Inc. He assumed his current titles in January 2004. Prior to this, he served as president and chief executive officer, a title he assumed in February 2003 after having served as president and chief merchandising officer since May 1997.
Lundgren began his retailing career in 1975 as a trainee with Bullock’s, a Los Angeles-based division of Federated Department Stores, Inc. (now Macy’s, Inc.). He held positions of increasing responsibility over the next decade in buying, store management and human resources, as well as serving as the division’s director of stores and, in 1984, was named senior vice president and general merchandise manager. In 1987, he was named president and chief executive officer of Bullocks Wilshire, then the most upscale and high fashion chain of specialty department stores owned by Federated.
Lundgren left Federated in 1988 to join Neiman Marcus, where he served briefly as executive vice president. Shortly thereafter, he was named chairman and chief executive officer. He returned to Federated in April 1994 as chairman and chief executive officer of Federated Merchandising Group.
Jeff Gennette was named president of Macy’s, Inc., in March 2014 after serving as Macy’s chief merchandising officer since February 2009. He is responsible for overseeing Macy’s merchandise planning, as well as maintaining oversight responsibility for the merchandising and marketing of Macy’s stores and digital, and private brand product development. From February 2008 to February 2009, Gennette served as chairman and chief executive officer of Macy’s West in San Francisco.
Gennette began his retail career in 1983 as an executive trainee at Macy’s West. He held positions of increased responsibility, including vice president and division merchandise manager for men’s collection and senior vice president and general merchandise manager for men’s and children’s. In 2004, Gennette was appointed executive vice president and director of stores at Macy’s Central in Atlanta. From February 2006 to February 2008, Gennette served as chairman and chief executive officer of Seattle-based Macy’s Northwest.
Timothy G. Baxter
Chief Merchandising Officer
Tim Baxter was named chief merchandising officer of Macy’s, Inc., in February 2015 after serving as executive vice president and general merchandise manager for ready-to-wear since April 2013. For more than 23 years, he has served in a variety of merchant roles for Macy’s and The May Department Stores Company (acquired by Macy’s, Inc., in 2005). Baxter began his career as an executive trainee and assistant buyer at L.S. Ayres in Indianapolis in 1991 and has served in roles of increasing responsibility in a wide range of merchandising categories. He led Macy’s fashion office, multicultural business development and licensed business from March 2012 to April 2013.
Elisa D. Garcia
Chief Legal Officer
Elisa D. Garcia joined Macy’s, Inc. in September 2016 as chief legal officer. She serves as the company’s chief legal counsel and secretary to the board of directors, and oversees law department functions located in Cincinnati, St. Louis, Atlanta, San Francisco and New York.
Prior to joining Macy’s, Garcia had 16 years of broad-ranging experience as a corporate general counsel for major consumer-facing companies. She joined Office Depot, Inc., in 2007 as executive vice president/general counsel and secretary, and became chief legal officer in 2013. Before joining Office Depot, she served as executive vice president/general counsel and secretary of Domino’s Pizza, Inc. Earlier in her career, Garcia served as regional counsel, Latin America for Philip Morris International, international and corporate counsel for GAF Corporation, and a corporate finance associate with the law firm of Willkie Farr & Gallagher.
A native of New York City, Garcia earned a law degree from the St. John’s University School of Law in New York. She holds bachelor’s and master’s degrees from the State University of New York at Stony Brook.
Robert B. Harrison
Chief Omnichannel Officer
Robert B. (R.B.) Harrison has been Macy’s, Inc.’s chief omnichannel officer since January 2013. In February 2015, he assumed responsibility for the technology infrastructure, programming, site development and analytics for macys.com and bloomingdales.com, bringing all of the company’s technology capabilities under a single executive officer. Since July 2012, he served as the company's executive vice president for omnichannel strategy. In addition to his role managing the development of strategies to closely integrate the company’s stores, online and mobile activities, Harrison is responsible for the company's systems and technology, logistics and related operating functions. He served as executive vice president for finance since 2011, president for stores since 2009 and president and chief operating officer of Macy’s West since 2008. Harrison became president and chief operating officer of Macy’s Northwest in February 2006 following Macy’s, Inc.’s acquisition of May Company. Previously, he had been chairman of Robinsons-May since October 2004, having served as its senior vice president and chief financial officer since June 2002, as well as the senior vice president for finance of the Meier & Frank division before it was merged with Robinsons-May. Harrison began his career at Kaufmann’s in 1986 as an accounting analyst and served in positions of increasing responsibility before becoming vice president and controller of Kaufmann’s.
Karen M. Hoguet
Chief Financial Officer
Karen Hoguet has been chief financial officer of Macy’s, Inc., since 1997. All of the company’s finance and accounting functions report to Hoguet. In January 2013, she assumed responsibility for the credit and customer services, real estate, non-merchandise purchasing and sustainability functions. In addition, she has administrative responsibility for the internal audit function that reports directly to Terry Lundgren. Hoguet joined the company as a senior consultant in marketing and long-range planning after leaving the Boston Consulting Group in 1982. In 1985, she was named director of capital and business planning and, in 1987, promoted to operating vice president for planning and financial analysis. A year later, she was elected a corporate vice president and became senior vice president of planning in 1991. Hoguet added the title of corporate treasurer a year later. In 1997, she was elected senior vice president and chief financial officer, and promoted to executive vice president and chief financial officer in 2005.
Chief Human Resources Officer
Sherry Hollock was named chief human resources officer of Macy’s, Inc. in September 2016. She is responsible for human resources in the development and execution of corporate strategies, succession planning, talent management, change management, organizational and performance management, training and development, and compensation.
Hollock’s 38-year retail career began at John Wanamaker, where she held various store and merchandising positions and was named director, human resources in 1978. In 1993, she joined Federated Department Stores, Inc. as divisional vice president, executive recruitment and development for the Lazarus division. After holding various positions of increasing responsibility, Hollock was named operating vice president for Macy’s Corporate Services. In 2002, she became divisional vice president of talent and organizational development and was appointed senior vice president, human resources, talent and organization development in 2009.
Hollock is a graduate of Pennsylvania State University.
Jeffrey A. Kantor
Chief Stores Officer
Jeff Kantor was named chief stores officer in February 2015 and is responsible for overseeing all aspects of store strategy, management and operations, including the field stores organization of regions, districts and stores with responsibility for localizing the customer shopping experience and customer engagement. He also is responsible for store visual merchandising, store design and construction, and real estate.
Kantor was named Chairman of macys.com in February 2012 after serving since August 2010 as macys.com’s president for merchandising. Previously, Kantor had been Macy’s president, merchandising for home since May 2009. From February 2006 to May 2009, he was president for furniture for Macy's Home store. For the previous two years, Kantor was president of the Hecht’s/Strawbridge’s division of the May Department Stores Company, which was acquired by Macy’s, Inc. in 2005. He also served as senior vice president and general merchandise manager for cosmetics, accessories, dresses, suits, intimate apparel and hosiery at the Boston-based Filene’s/Kaufmann’s division of May Company. Kantor joined Filene’s in Boston in 1981 as an assistant buyer for men’s.
Chief Private Brands Officer
Molly Langenstein was promoted to chief private brands officer in February 2015 after serving as executive vice president for men’s and kids at Macy’s Private Brands since April 2014. Previously, she was Macy’s executive vice president for fashion and new business development and general merchandise manager for categories appealing to customers in the Millennial generation. Her 30-year merchandising career has included assignments as general merchandise manager for men’s and kids at Macy’s Florida (Miami), for Millennial at Macy’s West (San Francisco), and for ready-to-wear at Macy’s North (Minneapolis) since joining Miami-based Burdines in 1985. Langenstein also served briefly as a merchandising executive at May D&F.
Chief Marketing Officer
Richard A. Lennox joined Macy’s, Inc. in September 2016 as chief marketing officer, with responsibility for Macy’s omnichannel market presence and strategy, including brand, promotional, store, digital and events marketing activity.
Prior to joining Macy’s, Lennox served as senior vice president and chief marketing officer of Toys “R” Us since 2014, with responsibility for all components of marketing strategy for the company’s portfolio of brands. This included leading the development of brand strategy and optimizing the company’s marketing and digital presence to drive sales growth and customer loyalty.
For the five years prior to Toys “R” Us, Lennox was executive vice president/chief marketing and e-commerce officer at Zales Corporation, where he was instrumental in the development of the company’s strategic business plan and marketing approach across channels.
From 1992 to 2009, Lennox was a senior-level executive and strategist at J. Walter Thompson, where he led the De Beers Group, overseeing all operations for its U.S. marketing function, as well as new product and business development. Lennox served as JWT’s executive vice president/U.S. marketing director for De Beers. In his tenure with JWT, Lennox also was account leader for major brand clients, including Kellogg’s, Nestlé, Unilever and Warner Lambert.
Lennox hold a bachelor’s degree from Reading University in Berkshire, England.
Chief Strategy, Analytics and Innovation Officer
Justin MacFarlane joined Macy’s, Inc. in February 2016 in the new role of chief strategy, analytics and innovation officer, with responsibility for Macy’s strategic development, consumer and customer research, data analysis, innovation and development of future new business opportunities. MacFarlane previously was with ANN INC., a company he joined in 2010 as senior vice president for corporate strategy with responsibility for strategic planning, consumer insights and research, and execution of enterprise strategic initiatives. Previously, he served in a number of senior-level roles in leading consulting firms, including leadership roles in the global retail practices of AlixPartners and Kurt Salmon Associates.
MacFarlane holds a bachelor’s degree from Babson College and an MBA from Duke University. He lives in the New York City area.
Patti H. Ongman
Chief Planning Officer
In January 2015, Patti Ongman was promoted to Macy's chief planning officer. In this role, she is responsible for centralized merchandise planning and assortment allocations by store, as well as the district/region merchandise planning structure and function that supports the signature My Macy’s localization strategy. Ongman also is responsible for financial planning. Previously, Ongman was executive vice president for omnichannel strategy. Before that, she served for more than three years as executive vice president and general merchandise manager for handbags, accessories and intimate apparel, and for two years as executive vice president and general planning manager for cosmetics and shoes. Ongman joined Macy’s in 1979 as a sales manager at Davison’s in Atlanta and has served in a wide variety of roles across multiple families of business, including as a general merchandise manager for ready-to-wear at Macy’s West and Macy’s Northwest, regional vice president at Macy’s Home Store and store manager at Macy’s West.
Chief Growth Officer
Peter Sachse was named chief growth officer of Macy’s, Inc. in February 2016 with responsibility for all Macy’s merchandising, as well as Macy’s Backstage, Bluemercury and international expansion. Sachse served for the previous year as Macy’s, Inc.’s chief innovation and business development officer, and for the three years before that as Macy’s chief stores officer. He was Macy’s chief marketing officer from 2009 to 2012, along with serving as chairman and CEO of macys.com since April 2006. He was president of Macy’s Corporate Marketing from 2003 to 2006. Prior to serving in these roles, Sachse was president and chief operating officer of The Bon Marché in Seattle.
Sachse began his retail career with Macy's in Kansas City and was a division merchandise manager at Macy’s/Bullock’s in Atlanta. He was also executive vice president/general merchandise manager at Macy’s East and was later promoted to vice chair/director of stores of Macy’s East. A native of Sheboygan, WI, Sachse lives in the New York City area. He holds a degree from the University of Wisconsin.
Chairman and Chief Executive Officer, Bloomingdale’s
Tony Spring became chairman and chief executive officer of Bloomingdale’s in February 2014, with responsibility for all facets of the Bloomingdale’s brand, including merchandising, marketing, operations, stores and online. Previously, he served as president and chief operating officer of Bloomingdale’s since 2008. Spring began his Bloomingdale’s career in 1987 as an executive trainee in the White Plains, NY, store. Over the next eight years, he assumed positions of increasing responsibility in the home furnishings area before being promoted to senior vice president for home furnishings. In 1998, Spring was promoted to executive vice president for marketing and, in 2003, added bloomingdales.com, Bloomingdale’s by Mail and restaurants to his responsibilities. In 2004, Spring was named senior executive vice president responsible for marketing, Bloomingdale’s Direct and restaurants. A year later, he was promoted to senior executive vice president and director of stores, with additional responsibility for Bloomingdale’s shopping services and creative services. Spring became president and chief operating officer in 2008 with responsibility for Bloomingdale’s stores, marketing, creative services, finance, operations and restaurants.